Bennington NH (603) 554-6465

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Customer Satisfaction Survey
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Customer Satisfaction Survey

This survey is 100% Anonymous.
This survey will help us identify potential problems and future training needs
This survey is part of a driver incentive program
If you have lost your survey card please use date and short description so we can identify the correct call with the correct driver. Or leave the “Name of Your Driver Field Blank”

Name of Your Driver (Please see your survey card) *

What kind of Service did you receive?

Lock Out
Jump Start
Fuel Delivery
Tire Repair/Air
Tow
Winch Out/ Recovery
Accident
Other

How did you request service?

I called Mike's Directly
My Repair Facility Set up service
I called my Motor Club
I called my Insurance Company
The Police made the call

Please rate your experience with the Mike's Dispatcher

I did not speak with a Mike's Dispatcher
Excellent
Great
Good
Fair
Bad

Comments about the Mike's Dispatcher

How long did you wait for Service?

I was not with the vehicle
Under 30 min.
Between 30-60 min.
Over 60 min.

The Driver

Was polite
Was knowledgeable
Took the time to understand my problem
Seemed aggitated and unfriendly
Was Not Helpful
Was aware of and respected the surroundings
Answered my questions
Seemed careless and unconcerned with my needs or my vehicle
Introduced his/her self

check all fields that apply

Comments about the Mike's Driver

Payment

My motor club / insurance co. paid for my services
I paid cash, check or credit card to the driver at the time of service
I paid over the phone
I was billed
My invoice lacked information and i wish it was more detailed
I was satisfied with the invoice i received
I thought the invoice amount was More then Reasonable
I thought the invoice amount was Reasonable
I thought my invoice was expensive

check all fields that apply

My over all experience

First time with Mike's
Have used Mike's in the past
Impressed
satisfied
Dissatisfied
I will use and recommend Mike's in the future
I will Not use or recommend Mike's

check all fields that apply

Comments

Please take a moment to add any comments about your experience with Mike's. Constructive Criticism is appreciated! Thank You Very Much For Your Time